We’ve compiled a list of our most commonly asked questions. If you don’t see the answer to your question here, please call us at 757 681 6816.
Q: How is pricing determined?
A: Our pricing is based on the garments you choose, how many colors and locations of screen printing you get, and the quantity you order.
Orders are determined by the artwork – all garments with the same design are treated as the same order. This means the design must remain the same size and number of colors. We have price breaks at 30, 50, 72, 144, 300, 501+
If you are looking to cut the price of your shirt, you might consider increasing the number of shirts to hit the next price break, cutting down the number of colors or locations, or picking a less expensive garment. White shirts are generally about $.80 cheaper than color shirts.
If you’re interested in a quick estimate for a one color print on the front and back of a garment you can do so over at our pricing page .
Q: Do you have a minimum order?
A: The minimum for screen printing order is 30 garments. There is no minimum for Direct to Garment printing. We normally recommend Direct to Garment printing for orders less than 30 garments, as these are more cost friendly for small orders.
Q: What is your turnaround time?
A: For screen printing, our standard turnaround time is 5-10 business days. Please be aware that this is after a complete order has been submitted and paid for.
We do have rush orders available for less than 5 business days for a fee, please contact us to see if your order qualifies
Q: I need my screen printing order faster than that. Do you have rush options available?
A: We do have rush orders available for less than 7 business days for a fee, please contact us to see if your order qualifies!
Q: How will my order be shipped?
A: Most orders that go through our shop are customer pickup orders. We do offer UPS Ground shipping to one location.
Q: Can I add shirts or change some sizes once my order has been placed?
A: Yes, we can add shirts up until a day or two before the order is set to print, depending on where the garments ship from. If you need to change your order, please contact us right away.
Q: Can I bring my own garments in?
A: No, we do not recommend using your own garments. We need to know what exactly we are printing on. This also simplifies the process as well as keeping your cost down since we can get most garments wholesale.
Q: What if I cancel my order?
If we have already ordered your garments, you will be responsible for a 25% restocking fee, as we have to pay to return them.
If we have already completed your artwork, you would be responsible for a $50 art fee to compensate our designers for their time.
Q: What kind of artwork should I send over with my order?
A: In most cases, vector art is the best to send us. File extensions that support vector art include .ai, .eps, .svg and .pdf.
We are able to work with most anything, though. There may be art fees associated with converting artwork into usable files.
Q: Is there a fee for you to create a design for me?
A: If you are placing an order of 144 or more garments, an hour of our artists’ time is included in your price. This will be adequate for most designs. Some designs may require more time, and would require an additional art fee of $50.
Q: Can I see my design before I place an order?
A: If you would like to see a design before placing an order, we charge a $25 mockup fee, you can think of this as a deposit toward your order. When you place your order, that $25 is applied to your order’s balance. If you end up not going through with an order, we do keep the $25 to compensate our designers for their time.
Q: What if I don’t want a mockup? Will I see a proof before you print?
A: Once you place an order and pay a deposit, we begin working on your artwork. We always send a proof, you are able to make any changes you’d like, and we do not print without your full approval.
Q: Can you print me a sample shirt?
A: Generally, we do not print individual sample shirts, unless the order is extremely large or complicated. We always send a digital proof, though.
Q: Can I get the same design printed on different color shirts?
A: Yes, as long as your design stays the same color, size and location.
Q: Can I get the same design in different ink colors on my garments?
A: Yes, we can change the ink color(s) of the design as many times as you would like, but there is a $25 ink change fee per screen and each time we change the color.
Q: Can I get the same design printed on different kinds or sizes of garments, like hoodies and t-shirts, or Youth and Adult?
A: Yes, as long as the setup is the same for us, there is no extra charge for this. Pants and shirts would be different setups, but a Front and Back of a shirt would most likely be the same.
Something to keep in mind is that we are only set up to print one size of the artwork, so for Youth and Adult shirts, we would have to print a size of the design that fits on all garments. You can make different sizes of the art for Youth and Adult, but you would be charged $35 per screen for the extra setup. This may also apply to pocket hoodies.
Q: What is the maximum print size for a t-shirt?
A: The maximum size for art is 12.5 x 15”.
Q: How closely can you match your ink to the color that I want?
A: We can happily provide you with a color card that shows our standard ink colors. In most cases you will probably find a color that is close to what you have in mind. In the event that our standard colors do not come close enough, we can do a simulation of over 1000 PMS (Pantone Matching System) colors. Custom-mixed Pantone colors are $25 each.
Q: Can you do 4-color (CMYK) process printing?
A: Yes, we can! If you are considering a 4-color process design, please contact us to discuss your needs.
Q: What is discharge printing and can you do it?
A: Yes, we do discharge printing, but it is not recommended for every design. Discharge ink strips the garment of its dyed color, and results in a very soft feeling print. This process only works on certain brands of 100% cotton t-shirts, and would be a 10% upcharge.
Q: I want my print to be really soft and in color. Do you offer water-based inks?
A: Yes, we have water-based options available. Because of the different production specifications, there is an additional 10% upcharge for this process as well.
Q: Can you print over a zipper?
A: We don’t recommend it. Yes, we can, though the print may get muddy over the seams. If you want the print to be perfect, we would try to revise your artwork to avoid the zipper.
Q: Do you have environmentally-friendly options for inks and t-shirts?
A: Many of the inks we use are phthalate-free, and meet common standards of safety. We do also offer water based ink, though there are certain considerations when using this process, and there is a 10% upcharge for water based ink.
As for t-shirts, we have a variety of products that use organic and/or recycled materials. For more information, please contact us.
Q: Where can I see a sizing chart for my garment?
A: You can always ask us to direct you to a size chart, or if you know the garment style number, you can find the size specs for your garment by visiting our main suppliers’ website.
Q: Do you offer Youth / Infant / Big & Tall sizes?
A: Many products are available in a wide range of sizes, but usually in a more limited color palette for the specialty sizes. If we can’t find something from our usual vendors, we can special order certain products for you.
Keep in mind that smaller size shirts may require that your art be reduced to fit. You may also choose to have a Youth-sized and an Adult-sized version of your artwork, but this would incur additional setup fees.
Q: Do you have samples of shirts available?
A: Yes! We have a wide variety of t-shirts, polo shirts, and sweatshirts in the shop for customers to view.
Q: What is the difference between 50/50 and 100% cotton fabrics?
A: Generally 50/50 fabrics are lighter in weight. They also tend to wrinkle less and to be somewhat more dye-fast. The polyester is also a stronger yarn and produces a more durable fabric. The 100% cotton fabrics are normally used in the heavier weights and are softer. Both fabrics will undergo some shrinkage when washed.
Q: How much shrinkage can I expect?
A: All of the garments that we use are high quality name brands manufactured to keep shrinkage to a minimum. However, you should plan on some shrinkage during the first few times through the laundry. Typically, garments will shrink approximately 5% across the shoulders and 7% in the length. For a Large or XL garment, this is about 1-1.25 inches in width and 1.5-2 inches in the overall length.
Q: What are the differences between Hanes and Gildan?
A: For the most part, it is simply personal preference. After several trips through the laundry most people wouldn’t be able to tell the difference between them. Especially in Youth sizes.
Q: Can you get different brands than the ones shown?
A: Let us know what you are looking for and we’ll try our best. Other companies such as American Apparel, Canvas, Jerzees, Fruit of the Loom, and Anvil produce a variety of T-shirts and fleece wear. There are also many brands and styles of sport shirts available.
Q: How long will the design stay on the shirt?
A: The printing will last the useful life of the shirt. What we mean by that is the design will show wear and fading at about the same rate as the garment. Normally this means a life span of several years.
Q: We have had trouble getting a good bright white logo on our shirts in the past. Is there something that can be done?
A: You were probably using a 50/50 garment. Polyester dyes can discolor printing inks over time. This is especially true with unstable dye colors such as red. We would recommend that you use 100% cotton fabrics, particularly when using reds and purples.
Q: Can you put my photograph on a shirt?
A: Yes, we can! We use Direct to Garment printing for these orders, which is like an inkjet printer for t-shirts. We will need the highest resolution possible of the photograph you’re wanting on a t-shirt, the better the quality, the better your shirt will look!
We are no longer able to do transfers.
Q: Will I see a proof before my shirt is made?
A: Yes! We always email a proof, and do not proceed without your approval.